Health Care Marketing: The Diagnosis Gaps of Multicultural Consumers

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The health care industry is fraught with change. Between insurance legislation changes and the visible rise of health tech, the industry is in constant flux. However, there’s another incredibly important shift occurring inside the doctor’s office, that receives less attention. The increase in multicultural patients.

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Essentials of Hispanic Marketing: Cultural Insights for Best-in-Class Marketing

To understand the importance of U.S. Hispanic consumers, we need to start with the basics: such as the defining cultural features shared across U.S. Latinos. As part of our broader “Essentials of Hispanic Marketing” series – we focus on language, shared values, and cultural influence.

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Essentials of Hispanic Marketing: Functional Acculturation Basics

Functional acculturation is key to understanding the U.S. Hispanic experience. It illustrates the shift from Spanish to English and how this segment navigates Anglo-American society. Our series on Essentials of Hispanic marketing begins with what brands need to know about functional acculturation from definitions to population estimates to growth.

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How Brands Can Break Through a Polarized America

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With the rise of multiculturalism and a chaotic political climate, brands have found themselves in a tough balancing act. Often, they need to decide if they should stay on the sidelines or take action, at the risk of becoming a punchline.

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Identity Demographics Drive Where Brands Should “Take a Stand”

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In 2018, it can seem like a brand expressing a political or social opinion can be equivalent to stepping on a minefield. On Twitter and beyond, everyone is entitled to an opinion. Backlash can come quickly from either side of the political aisle. Our clients are increasingly asking us for guidance on when their brands should take a stand, and which areas are no fly zones.

To help answer this, we launched an initiative examining polarization in America. So, what social issues do consumers want brands to talk about?

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The Big Shift: Multicultural Consumers Had a Strong Positive Impact on Most Industries over the Past Decade

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What is the Big Shift?

For the past several years, Collage Group has published the Big Shift, a project which examines the role of multicultural consumers in America’s economy.

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Life Insurance: Connecting with Multicultural Consumers

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A 2016 study by the Life Insurance Marketing and Research Association (LIMRA), estimated that 48% of U.S. households have an average coverage gap of $200,000. This unmet life insurance need adds up to over $12 trillion in total market opportunity. So how can brands capitalize on this? We examine the roadblocks that multicultural consumers face when it comes to buying life insurance, as well as opportunities for brands to connect with them across the purchase journey – pre-purchase, purchase, and post-purchase.

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US Population Growing at Slowest Rate in Over a Decade

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For the first time in more than a decade, the U.S. population has grown by less than two million, according to the 2016 American Community Survey (ACS) report. At the same time, the number of Americans that identify as two or more races has increased faster than any other ethnicity.

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Convenience Stores: A $140 Billion Opportunity

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Multicultural consumers are changing the retail landscape and the way brands approach shopper marketing. Convenience store marketing, however, is often neglected and poorly understood, especially across multicultural segments. But why? According to Nielsen, convenience-store sales represent 17% of total retail sales, and reached $140 billion in 2016, up from $126 billion in 2012. This trend, combined with the rising purchasing power of multicultural consumers, reveals a big need for multicultural insights within the convenience-store channel.

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Tales of Telecom: See What Multicultural Consumers Really Want from Providers

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In 2017, cell phones, internet, and watch-anywhere TV have become appendages of consumers’ bodies. We’ve conducted several studies about digital behaviors and attitudes, but our latest work goes deep into how consumers make the critical decisions around which telecommunications products to buy, and what features are important to them. The research uncovers a broad array of insights, with explorations into the telecom landscape, deep-dives into cell phone, TV and internet providers, and path-to-purchase.

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